WHERE DO WE SHIP FROM?

We are based and dispatch from Wollongong, New South Wales.

HOW LONG DOES MY PACKAGE TAKE TO SHIP?

All packages are packed and sent within 24 hours of the order being processed.

All orders are posted through Australia Post & a tracking number is sent upon dispatch and will be sent and can be tracked through the Australia Post website or Mobile App.

WHAT IF MY PACKAGE IS LOST OR STOLEN

Very rarely parcels may get lost or stolen. In these situations we lodge an investigation with Australia Post to put in an insurance claim, which can take some time. If you have tracked your parcel and it outlines being ‘delivered’, but is missing from your door step or letter box, please contact your local post office facility as it may still be at the PO box, in transit or being re-delivered. Please email us so we can rectify this situation